Policies & Information

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Order processing times

We process all orders within 2-3 business days (not including weekends or holidays). We will notify you once your order has shipped. If you have not received a shipping notification within that time-frame please email graniteoak@nhbradfords.com and we'll take a look!

How can I check the status of my order?

You will receive an email order confirmation upon placing your order and a shipping notification including a tracking number once we've shipped it. You can use the tracking number to check its status. Tracking information typically takes 48 hours to be available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at graniteoak@nhbradfords.com with your order confirmation and we'll get back to you with an update.

Refund policy 
Returns are accepted for up to 14 days after delivery. Items must be unused and in their original condition.

If your order arrives damaged, please email us as soon as possible at graniteoak@nhbradfords.com. Include your original order confirmation and a photo of the damage. Refunds due to damage during shipping are addressed on a case-by-case basis.

Local pickup

Free pickup at the farm is available. When placing your order, simply select local pickup as your shipping option. We will email you when your order is ready to be picked up, within 1-2 business days. If you need it sooner, or would like to pick it up at your next cuddling session, just let us know! Please bring your order confirmation with you when you come to pick it up.

If you have any questions, please don't hesitate to reach out!